Refund policy

At Pro Fit Badminton Store, customer satisfaction is our priority. If you have ordered the incorrect item or are not entirely satisfied with your purchase, please review our updated policy below.

Please be advised that our "Change of Mind" policy and exchange options do not apply to sale or clearance items. All purchases made during a sale event are final.

Return Procedure

For items eligible for return within 7 days of delivery, please adhere to the following steps:

  1. Notification: Contact our customer service team to register your return. Please provide your Order Number and the Product Name.

  2. Shipping & Postage: Customers are responsible for all return postage costs. We require that you retain a tracking number, as Pro Fit Badminton Store is not responsible for items lost during return transit.

  3. Inspection & Refund: Once the item is received and confirmed to be in its original, unused condition, we will issue a refund.

Terms and Conditions

To qualify for a refund, the following criteria must be met:

  • Product Condition: Items must be completely unused, with all tags attached and original packaging included (e.g., racket covers or shoe boxes).

  • No Direct Swaps: To ensure accuracy and efficiency, we do not offer direct size swaps or exchanges. If you require a different size, please return the original item for a refund and place a new order through our website.

  • Custom Stringing: If you have requested a custom stringing service on a racket frame, the item is strictly non-returnable. Once a frame has been strung, it is no longer in brand-new condition and cannot be resold.

  • Restocking Fee: Pro Fit Badminton Store reserves the right to refuse a return or apply a restocking fee of up to 30% if the item is not returned in its original, resalable condition.

Disclaimer: Pro Fit Badminton Store reserves the right to reject any return that does not meet the specific requirements outlined in this policy.